FeelsNFray, LLC

# Salon Policies & Booking Guidelines ### Beautiful hair. Clear expectations. Mutual respect. At **Feels N Fray, LLC**, every appointment is more than a time slot on a calendar. It's dedicated time reserved exclusively for you, your hair goals, and the personalized experience you deserve. As an independently operated small business, I believe in respecting your time just as much as my own. My policies are designed to create a consistent, professional experience while protecting appointment availability and allowing me to continue providing exceptional service. Please take a moment to familiarize yourself with the following policies before booking. ## Appointment Reservations & Retainers A **retainer is required for qualifying appointments** to secure your reservation. This amount is applied toward the total cost of your scheduled service. Your appointment is not considered confirmed until all applicable booking requirements have been completed. Retainers help protect appointment availability and reduce last-minute scheduling disruptions. ## Cancellations & Rescheduling Life happens. Plans change. I understand that sometimes appointments need to be adjusted. I kindly request **at least 48 hours' notice** when canceling or rescheduling an appointment. - **48 hours or more:** Appointments may be canceled or rescheduled without a late-cancellation fee. - **Less than 48 hours:** A cancellation or rescheduling fee equal to 50% of the scheduled service price applies. - **No-shows:** Failure to attend an appointment without notice results in a fee equal to 100% of the scheduled service price. Rescheduling an appointment within the 48-hour window does not automatically waive the applicable fee. Because your appointment time is reserved specifically for you, last-minute cancellations can be difficult, if not impossible, to fill. ## Illness & Unexpected Circumstances Your health matters, and so does the health of everyone sharing the salon environment. If you're feeling unwell or experiencing symptoms of a contagious illness, please contact me as soon as possible to discuss rescheduling. Appointments canceled due to illness with less than 48 hours' notice are subject to the standard 50% late-cancellation fee. I recognize that emergencies and unexpected circumstances happen. Communication is always appreciated, and exceptional situations may be reviewed individually at my discretion. ## Last-Minute Service Changes Every service is scheduled with a specific amount of time, preparation, and product allocation in mind. If you need to change your scheduled service, please contact me at least 48 hours before your appointment. Significant changes made within 48 hours that reduce or eliminate reserved service time may result in a fee equal to 50% of the originally scheduled service price. Minor adjustments that do not materially affect appointment duration or preparation may be accommodated when possible. ## Card on File Policy **A valid credit or debit card is required on file for all appointments.** For convenience and security, payment information is maintained through the salon's secure booking and payment platform. By booking and signing the required agreement, you authorize Feels N Fray, LLC to charge the card on file for applicable fees disclosed in the salon policies, including: - Required appointment retainers - Late cancellations or rescheduling fees - No-show fees - Applicable last-minute service change fees A card on file does not mean your full service payment will automatically be collected in advance. Standard service charges are handled according to the payment arrangements established at booking or checkout. Card information must remain valid and current. Failure to maintain a valid payment method or resolve outstanding fees may affect future booking eligibility. ## Consultations & Personalized Services Great hair begins with communication. Consultations are an important part of creating a realistic plan for your desired results. Depending on the service, we may discuss: - Your hair history, including previous chemical services - Hair condition, integrity, and existing color - Desired results and realistic expectations - Maintenance requirements and home care - Estimated service pricing and appointment duration Some services may require a consultation before booking. Because every head of hair is different, certain transformations may require multiple appointments to achieve safely and responsibly. ## Service Satisfaction & Revisions Your satisfaction matters, and I stand behind the quality of my work. However, because hair services involve professional time, specialized products, and customized application, **refunds are not provided for completed services.** If you believe your service did not meet the expectations established during your consultation, please contact me within **14 days of your original appointment**. Your concerns will be evaluated, and one complimentary revision may be offered when appropriate. To qualify for consideration: - Concerns must be reported within 14 days of the original service. - Hair must not have been altered by another stylist or through additional chemical or corrective processes. - The requested adjustment must relate to the results originally discussed and agreed upon. - Changes in preference or requests for a different result are not automatically considered complimentary revisions. Complimentary revisions are offered at the discretion of Feels N Fray, LLC following an assessment. My goal is always to address reasonable concerns professionally, fairly, and with care. ## Appointment Timing & Scheduling Hair is not one-size-fits-all, and neither is the time required to achieve beautiful results. Appointment durations are estimates and may vary depending on hair density, length, condition, service complexity, and other circumstances. Please plan accordingly, especially when scheduling around work, childcare, travel, or other commitments. Feels N Fray, LLC is not responsible for incidental expenses, lost wages, transportation costs, or childcare expenses resulting from appointment duration or scheduling changes, to the extent permitted by applicable law. If I must reschedule your appointment, any previously paid retainer may be applied to a mutually agreed rescheduled appointment or refunded if a suitable alternative cannot be arranged. ## Future Booking Privileges Repeated late cancellations, missed appointments, unpaid fees, or failure to comply with salon policies may result in additional booking requirements, restrictions, or refusal of future appointments. These decisions are made to maintain a respectful, reliable scheduling environment for everyone. --- ## Required Client Agreement & Signature **All clients are required to review and sign the Feels N Fray Client Policy Agreement.** The agreement outlines appointment reservations, cancellation and no-show fees, card-on-file authorization, service expectations, and the salon's satisfaction and revision policies. A signed agreement is required before receiving services, including for returning clients who have not previously completed the current version. **Appointments and services are contingent upon completion of the required agreement and provision of a valid card on file.** The agreement helps ensure that policies are clearly communicated, acknowledged, and understood before your appointment. --- ### A Final Note My goal is simple: exceptional hair, honest communication, and an experience that feels as good as the results look. These policies aren't about making things complicated. They're about protecting the time, creativity, and attention that go into every appointment, including yours. Thank you for supporting an independent stylist and respecting the boundaries that make a sustainable, personalized salon experience possible. **Now, let's make some really good hair happen.** *Feels N Fray, LLC — Independent artistry. Intentional beauty.*